Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING, REGISTERING FOR, OR USING ANY RITSBO SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Customer," "Merchant," or "you") and Ritsbo ("Company," "we," "us," or "our"), governing your access to and use of all services available at ritsbo.com and its subdomains ("Platform"). If you are using our services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity. If you do not agree to these Terms, you must immediately cease use of our Platform and services.

Ritsbo provides the following products and services (collectively, "Services"): Platform Services: • AI-Powered Website Builder — instant e-commerce store creation launching in 60 seconds or less • Pre-Made Dropshipping Stores — fully built, branded, and product-loaded stores in verified niches • Dropshipping Catalog & Wholesale Sourcing — access to products with supplier fulfillment • AI Content Generation — store copy, product descriptions, social media content, blog posts Digital Products: • eBooks, business guides, and downloadable resources • Online courses, training programs, and educational content • Course bundles and premium learning collections Marketing & Growth Tools: • Email marketing automation and campaign tools • Social media management and scheduling tools • SEO optimization, analytics, and reporting • Affiliate & referral program management Professional Services: • E-commerce and custom web development services • Custom website design and web development • Class bookings, coaching, and training sessions Subscription Plans: • Starter ($20/mo) | Builder ($50/mo) | Pro ($100/mo) • Elite 1–7 ($200–$800/mo) Services are subject to availability and may be modified, updated, or discontinued. We will provide reasonable notice to active subscribers of any material changes.

To register and use Ritsbo, you must: • Be at least 18 years of age or the age of legal majority in your jurisdiction • Have the legal capacity and authority to enter into binding contracts • Not be prohibited from receiving services under the laws of your applicable jurisdiction • Not have a previously terminated Ritsbo account for policy violations When creating your account, you agree to: • Provide accurate, current, truthful, and complete information • Promptly update your information if it changes • Maintain the security and confidentiality of your account login credentials • Accept full responsibility for all activity that occurs under your account • Immediately notify Ritsbo at support@ritsbo.com of any unauthorized account access or security breach Ritsbo reserves the right to refuse registration, suspend, or terminate any account that contains false information, violates these Terms, or poses a risk to the platform or its users.

Billing & Charges: • Subscription services are billed on a recurring monthly basis via Stripe, our payment processor • Billing begins on the date of signup and recurs on the same date each month • By subscribing, you authorize Ritsbo to charge your payment method on file automatically each billing cycle • All prices are displayed in USD. Applicable taxes may be added based on your jurisdiction • You are solely responsible for maintaining accurate and current billing information Price Changes: • Ritsbo reserves the right to modify subscription pricing at any time with a minimum of 30 days advance notice via email • Continued use after a price change takes effect constitutes acceptance of the new pricing Failed Payments: • If a payment fails, Ritsbo will attempt to retry the charge • Failure to successfully process payment may result in immediate suspension of your account and access to services • Reactivation after suspension may require payment of all outstanding balances Cancellations: • You may cancel your subscription at any time through your account dashboard or by contacting support@ritsbo.com • Cancellations take effect at the end of the current billing period — access continues until that date • No partial-month refunds are issued for cancellations mid-cycle • Ritsbo does not prorate unused subscription time unless required by applicable law Chargebacks: • Initiating a payment dispute or chargeback in bad faith (for services rendered and delivered) constitutes a material breach of these Terms • Ritsbo reserves the right to terminate accounts with abusive chargeback patterns and pursue recovery of losses

5A. Subscription Plans: • Monthly subscription charges are non-refundable once billed • If a platform outage caused by Ritsbo exceeds 72 consecutive hours, you may request a prorated service credit — submit your request to support@ritsbo.com within 7 days of the incident 5B. Digital Products (eBooks, Courses, Downloads): • All digital product sales are FINAL once the product has been delivered, accessed, or downloaded • If your digital product was not received (no download link or email confirmation), contact us within 48 hours of purchase and we will resend it or issue a full refund • Refunds will NOT be issued for products that have been downloaded or accessed 5C. Pre-Made Dropshipping Store Packages: • Refund requests must be submitted within 7 days of purchase AND before any store build, asset delivery, or setup work has begun • Once any portion of build or delivery has commenced, all sales are final • If Ritsbo fails to deliver the promised bundle within the agreed timeline without resolution, a full refund will be issued upon written request 5D. Physical Product Orders (Dropshipping Marketplace): • Returns are accepted within 30 days of the confirmed delivery date • The following items are NON-RETURNABLE once opened: underwear, intimate apparel, personal care products, lipstick or lip products, custom/personalized items, and hygienic items • Damaged or defective products: you MUST report within 24 hours of delivery with photo evidence submitted via support@ritsbo.com or your account dashboard • Refund requests for damaged items must be submitted within 48 hours of delivery — requests after this window will not be honored • DO NOT return any product without prior written authorization from Ritsbo — unauthorized returns will be refused and are non-refundable • Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect • Vendor-specific return policies may apply and will be clearly disclosed on the vendor's product or storefront page 5E. Class Bookings & Training Sessions: • Cancellations submitted 48 or more hours before the scheduled session: full refund issued • Cancellations submitted within 24 hours of the session: store credit issued for future use • No-shows: non-refundable, no exceptions All refund requests must be submitted to support@ritsbo.com with your order number, account email, and a brief explanation.

You agree to use Ritsbo's Services only for lawful purposes and in compliance with all applicable local, state, federal, and international laws. You expressly agree NOT to: Illegal & Harmful Activity: • Violate any applicable law, regulation, or ordinance • Sell counterfeit, pirated, unauthorized, hazardous, or legally restricted goods • Engage in fraudulent transactions, payment fraud, or identity theft • Facilitate money laundering or financing of illegal activities Platform Abuse: • Attempt to access, reverse-engineer, decompile, or extract Ritsbo's source code, AI models, or proprietary systems • Use automated bots, scrapers, or crawlers to extract data from our platform • Attempt to gain unauthorized access to other users' accounts or platform systems • Overload, stress-test, or disrupt our infrastructure without written permission Content Violations: • Upload, publish, or transmit unlawful, defamatory, obscene, or harmful content • Distribute viruses, malware, ransomware, spyware, or other malicious code • Send unsolicited bulk messages, spam, or phishing communications • Post content that infringes on any intellectual property rights • Post content that exploits or harms minors in any way Business Conduct: • Resell Ritsbo's platform services under a competing brand without a written reseller agreement • Misrepresent your identity, affiliation, or credentials to customers or to Ritsbo • Use Ritsbo-generated content to defame, impersonate, or mislead Ritsbo reserves the right to investigate and take appropriate action, including immediate account termination without refund, for any suspected violation of this policy.

Your Content: You retain full ownership of all original content, logos, images, product descriptions, and materials you create or upload to the Platform ("User Content"). By using Ritsbo, you grant us a limited, non-exclusive, royalty-free, sublicensable license to host, store, process, reproduce, and display your User Content solely as necessary to provide and improve our Services. Ritsbo's Property: All Ritsbo platform software, AI models, website templates, design systems, branding, logos, trade names, marketing materials, and proprietary methodologies are the exclusive intellectual property of Ritsbo and are protected under U.S. and international copyright, trademark, and trade secret law. You may NOT: • Copy, reproduce, modify, or create derivative works from Ritsbo's platform or brand assets • Resell, sublicense, or redistribute Ritsbo's proprietary tools or templates • Use Ritsbo's name, logo, or branding in any way that suggests official affiliation or endorsement without prior written consent Pre-Made Store Licenses: Upon purchase and full payment of a Pre-Made Store package, Ritsbo grants you a non-exclusive, non-transferable license to use the delivered brand identity, templates, and product content for your own commercial store. You may NOT resell, transfer, or sublicense these assets to any third party. DMCA & Copyright Infringement: If you believe any content on our platform infringes your copyright, please submit a DMCA notice to legal@ritsbo.com with: (1) a description of the copyrighted work, (2) the URL of the infringing content, (3) your contact information, and (4) a statement of good faith belief. We will respond promptly.

Ritsbo facilitates access to third-party dropshipping suppliers. By placing wholesale or dropshipping orders, you acknowledge and agree: • Ritsbo acts as a technology intermediary between you and the supplier — we are not the manufacturer, warehouse, or primary seller of physical goods • Product availability, inventory levels, pricing, and lead times are subject to change by the supplier at any time • Ritsbo is not liable for supplier delays, shipping carrier errors, customs holds, import duties, or delivery failures outside our control • You are responsible for accurately communicating product details, pricing, and shipping expectations to your end customers • Ritsbo will make reasonable efforts to assist in resolving supplier disputes, but cannot guarantee supplier performance or product quality beyond what is represented in the catalog Wholesale Pricing Structure: All wholesale orders are charged as follows: Product Cost + $1.00 Ritsbo Platform Fee + $0.70 Sourcing Fee = Total Wholesale Price Additional taxes may apply at checkout based on your jurisdiction. Order Processing Times: • Digital products: instant delivery • Dropshipping orders: 1–3 business day processing + carrier shipping time • Custom store builds: timeline disclosed at time of purchase

By enrolling in the Ritsbo Affiliate Program, you agree to: • Promote Ritsbo honestly, accurately, and in compliance with all applicable advertising laws (including FTC disclosure requirements in the U.S.) • Not make false, misleading, or exaggerated income or earnings claims on behalf of Ritsbo • Not engage in prohibited tactics including: cookie stuffing, forced clicks, self-referrals, fake accounts, or paid traffic to affiliate links without disclosure Commission Terms: • Commissions are earned on qualifying first-time customer referrals that result in a completed purchase • A 30-day hold period applies before commissions become payable, to account for refunds and chargebacks • Ritsbo reserves the right to withhold, reverse, or forfeit commissions if the referral is found to be fraudulent or in violation of program rules • Commission rates are subject to change with 30 days advance notice Termination: • Ritsbo may terminate your affiliate account at any time for policy violations • Termination for cause results in forfeiture of all pending and unpaid commissions • Payouts are processed via your registered payout method once the minimum payout threshold is met

Our Platform integrates with third-party services including Stripe (payments), Google Analytics, TikTok Pixel, Resend (email delivery), and various dropshipping suppliers. You acknowledge that: • Your use of these integrations is also subject to the respective third-party's terms of service and privacy policies • Ritsbo is not responsible for the acts, omissions, or policies of third-party providers • Third-party services may be modified, suspended, or discontinued independently of Ritsbo • Any disputes with third-party providers must be resolved directly with those providers Ritsbo is not liable for losses or damages arising from your reliance on or use of third-party integrations.

Ritsbo strives to maintain high availability and reliability of our Platform. We target 99.9% uptime but do not guarantee uninterrupted or error-free service. We reserve the right to: • Perform scheduled and emergency maintenance (notice will be provided where reasonably possible) • Temporarily suspend access to address security threats, abuse, infrastructure issues, or legal compliance requirements • Modify, deprecate, or discontinue features or services with reasonable notice to active subscribers Ritsbo is not liable for service interruptions caused by: • Third-party service failures (hosting providers, CDN, payment processors) • Distributed denial-of-service (DDoS) attacks or cyberattacks • Force majeure events including natural disasters, power outages, pandemics, government actions, or events beyond our reasonable control • Your own internet connectivity issues or device failures

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: THE RITSBO PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. RITSBO EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO: • IMPLIED WARRANTIES OF MERCHANTABILITY • FITNESS FOR A PARTICULAR PURPOSE • NON-INFRINGEMENT • ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT RITSBO DOES NOT WARRANT THAT: • The Platform will meet your specific requirements or expectations • The Platform will be uninterrupted, timely, secure, or error-free • Results obtained from use of the Platform will be accurate or reliable • Any errors will be corrected NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM RITSBO SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: IN NO EVENT SHALL RITSBO, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY: • Indirect, incidental, special, consequential, exemplary, or punitive damages • Loss of profits, revenue, data, goodwill, or business opportunities • Cost of substitute goods or services • Business interruption or loss of business • Damages arising from unauthorized access to or alteration of your data WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF RITSBO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LIABILITY CAP: Ritsbo's total aggregate liability to you for any and all claims arising out of or related to these Terms or our Services shall not exceed the greater of: (a) the total fees paid by you to Ritsbo in the twelve (12) months immediately preceding the claim, or (b) one hundred U.S. dollars ($100.00). No Guarantee of Results: Ritsbo does not guarantee any specific business outcomes, revenue, sales, profit, traffic, or success from use of any product or service, including pre-made stores, dropshipping catalogs, AI tools, or marketing services. All revenue figures presented in marketing materials are illustrative estimates only. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless Ritsbo and its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, and successors from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorney's fees) arising from: • Your access to or use of the Platform in violation of these Terms • Your violation of any applicable law, regulation, or third-party right (including intellectual property, privacy, or consumer protection rights) • Any content you upload, submit, transmit, or make available through the Platform • Your business operations, products, or services offered through Ritsbo • Any misrepresentation you make to your customers or to Ritsbo • Any dispute between you and a customer, supplier, partner, or third party arising from your use of our Platform

Termination by You: • You may cancel your subscription and close your account at any time via your dashboard or by contacting support@ritsbo.com • Upon cancellation, your subscription access continues until the end of the current billing period • You may export your data and content within 30 days of account closure • After 30 days, your data may be permanently deleted with no ability to recover Termination by Ritsbo: Ritsbo reserves the right to suspend or permanently terminate your account, with or without notice, for: • Violation of any provision of these Terms • Fraudulent, deceptive, or abusive behavior • Repeated chargebacks or payment disputes filed in bad faith • Actions that pose a security threat to the Platform or other users • Any conduct we reasonably believe causes harm to Ritsbo, our users, or third parties Upon termination for cause: • Access to all services is revoked immediately • No refunds will be issued • Any pending affiliate commissions may be forfeited • Ritsbo may pursue legal remedies for damages caused by your breach Survival: All provisions of these Terms that by their nature should survive termination shall remain in full force and effect, including: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

Governing Law: These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Maryland, United States of America, without regard to its conflict of law provisions. Informal Resolution First: Before filing any formal legal action, both parties agree to make a good-faith effort to resolve disputes informally. You must send a written notice of your dispute to legal@ritsbo.com describing the nature and basis of your claim. We will attempt to resolve the matter within 30 days. Binding Arbitration: If informal resolution fails, all disputes, claims, or controversies arising out of or relating to these Terms or Ritsbo's Services shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall take place in Maryland, USA, or via video conference. Class Action Waiver: YOU AND RITSBO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. This waiver is enforceable to the maximum extent permitted by applicable law. Exceptions: Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration, and either party may bring small claims court actions within the applicable jurisdictional limits. Time Limitation: Any claim arising from or related to these Terms must be brought within one (1) year after the cause of action arose, or such claim is permanently barred.

U.S. Consumer Rights: Ritsbo complies with applicable federal and state consumer protection laws including the FTC Act, CAN-SPAM Act, and state-level data privacy laws. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of sale of personal data. See our Privacy Policy for full details. EU/UK Customers (GDPR): If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR) including access, rectification, erasure, portability, and objection rights. Please contact privacy@ritsbo.com to exercise these rights. Maryland Consumer Law: As a Maryland-based company, Ritsbo complies with the Maryland Consumer Protection Act and related state consumer laws. Consumers have the right to clear disclosures, fair business practices, and legal recourse for deceptive trade practices.

By using Ritsbo's services, you consent to receive electronic communications from us, including: • Transactional emails (order confirmations, receipts, account alerts) • Service notifications (platform updates, maintenance notices, security alerts) • Marketing communications (promotions, new features, newsletters) You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email or contacting support@ritsbo.com. Transactional and service emails cannot be opted out of while your account remains active, as they are necessary for account operation. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Ritsbo reserves the right to modify these Terms at any time. When material changes are made, we will: • Update the "Last Updated" date at the top of this page • Notify active users via email and/or in-platform notification at least 14 days before changes take effect (where required by law or where changes are material) Your continued use of our Platform and Services after updated Terms take effect constitutes your binding acceptance of the revised Terms. If you do not agree with updated Terms, your sole remedy is to cancel your subscription and cease using our Services before the effective date of the changes.

Ritsbo uses a token-based consumption system to power AI-driven services on the Platform, including the AI Video Generator, AI website builder content generation, AI blog writer, and other AI-powered tools. This section explains how tokens work. What Are AI Tokens: • AI tokens are a digital unit of consumption used to access AI-powered services on Ritsbo • Each AI action consumes a specific number of tokens based on the complexity and resource cost of the operation (e.g., video generation costs more tokens than text generation) • Tokens are not a cryptocurrency, security, or financial instrument — they are a non-refundable platform credit with no cash value How You Receive Tokens: • Monthly Allowance: Active subscription plans receive a monthly token allowance automatically credited at the start of each billing cycle • Token Top-Ups: You may purchase additional token packages at any time through your customer dashboard or the AI Video Generator page • Token balances are tracked per account and visible in your dashboard at all times How Tokens Are Consumed: • Tokens are deducted from your account balance at the moment an AI operation is initiated (not when it completes) • Different AI services have different token costs — the exact cost is always displayed before you confirm an action • If a generation fails due to a platform error, the consumed tokens will be automatically refunded to your balance Token Expiration & Reset: • Monthly plan allowance tokens reset at the start of each billing cycle — unused allowance tokens do NOT roll over to the next cycle • Purchased (top-up) tokens do not expire as long as your account remains active • If your subscription is cancelled or lapses, any unused purchased tokens remain available for 90 days after cancellation, after which they expire No Cash Value & Non-Refundable: • Tokens have no cash value and cannot be exchanged for cash, credit, or any other currency • Purchased token packages are non-refundable once the transaction is complete • Ritsbo is not obligated to provide refunds for tokens consumed by AI operations that were successfully initiated, even if you are dissatisfied with the generated output Fair Use & Abuse: • Tokens are intended for legitimate use of AI services within your subscription • Ritsbo reserves the right to suspend accounts that abuse the token system through automated exploitation, reselling tokens, or circumventing consumption tracking • Ritsbo reserves the right to adjust token costs for AI services with reasonable notice as underlying AI provider costs change For questions about your token balance or the AI token system, contact support@ritsbo.com.

Entire Agreement: These Terms, together with the Privacy Policy and any additional agreements you execute with Ritsbo, constitute the entire agreement between you and Ritsbo regarding use of our Services and supersede all prior agreements, understandings, or representations. Severability: If any provision of these Terms is found by a court or arbitrator to be invalid, unlawful, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. No Waiver: Ritsbo's failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized Ritsbo representative. Assignment: You may not assign or transfer your rights or obligations under these Terms without prior written consent from Ritsbo. Ritsbo may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets. Force Majeure: Ritsbo shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, pandemics, government actions, internet disruptions, or acts of third parties.

For questions, legal notices, or concerns regarding these Terms, please contact: General Support: support@ritsbo.com Legal & Compliance: legal@ritsbo.com Privacy Inquiries: privacy@ritsbo.com Website: https://www.ritsbo.com/Contact Ritsbo — AI-Powered E-Commerce Platform State of Registration: Maryland, USA