Privacy Policy

Ritsbo is an AI-powered e-commerce platform that provides: • AI website builder — instant store creation in 60 seconds or less • Pre-made dropshipping stores (pet supplies, beauty, fashion, tech, wellness, automotive, and more) • Digital products (ebooks, courses, guides) • Dropshipping catalog & supplier sourcing • Affiliate & referral programs • Email marketing, social media tools, and growth services • Custom web development and e-commerce services This Privacy Policy applies to all services offered on ritsbo.com and its subdomains.

We collect information you provide directly to us, including: • Name, email address, and phone number • Billing and payment information (processed securely via Stripe) • Business name, niche, and website preferences • Shipping and delivery addresses for physical product orders • Account login credentials • Content you upload (logos, images, product descriptions) • Communications with our support team We also automatically collect: • IP address, browser type, and device information • Pages visited, time spent, and clickstream data • Referring URLs and search terms • Cart activity and purchase behavior • Session identifiers and cookie data

We use the information we collect to: • Build and launch your AI-powered store instantly upon signup • Process payments and fulfill orders (digital and physical) • Deliver pre-made store bundles and digital products • Send order confirmations, invoices, and download links • Manage subscriptions and billing cycles • Operate our affiliate and referral program • Send marketing emails, promotions, and platform updates (you may opt out at any time) • Provide customer support and respond to inquiries • Improve our AI models, website builder, and platform features • Detect fraud and prevent unauthorized account access • Comply with legal obligations

All payments are processed securely through Stripe. Ritsbo does not store your full credit card number, CVV, or banking credentials on our servers. Stripe's privacy policy governs the handling of your payment data: https://stripe.com/privacy We collect and store: • Stripe customer ID and subscription ID • Transaction amounts and order history • Billing email and name for invoicing

We do not sell your personal information. We may share data with: • Stripe — for payment processing • Resend / email service providers — for transactional and marketing emails • Google Analytics & Google Tag Manager — for site analytics and performance • TikTok Pixel — for advertising measurement and optimization • Dropshipping suppliers — only the shipping details necessary to fulfill your orders • Professional advisors (lawyers, accountants) under confidentiality agreements • Law enforcement or regulatory bodies when required by law • Successor entities in the event of a merger, acquisition, or sale of assets We require all third parties to respect the security of your data and treat it in accordance with applicable law.

We use cookies and similar tracking technologies to: • Keep you logged into your account • Remember your cart and preferences • Analyze site traffic and user behavior (Google Analytics) • Measure ad performance (TikTok Pixel, Google Tag Manager) • Personalize content and product recommendations • Enable affiliate tracking and referral attribution You can control or disable cookies through your browser settings. Note that disabling cookies may affect some platform functionality.

When you use our AI website builder or purchase a pre-made store, we: • Use your submitted business information (name, niche, branding preferences) to generate your store • Store your generated website HTML, product catalog, branding assets, and page content • May use anonymized, aggregated store data to improve our AI models and template quality • Do not share your individual store content with other customers Your store data is yours. You may export or delete it at any time by contacting support.

If you participate in our affiliate program, we collect and store: • Your affiliate code and referral links • Referral click and conversion data • Commission earnings and payout history • Payout method details (e.g., PayPal email) Affiliate data is used solely to track and pay commissions and is not shared with third parties beyond what is necessary for payout processing.

We implement industry-standard security measures including: • SSL/TLS encryption for all data in transit • Encrypted storage for sensitive data at rest • Stripe-managed PCI-DSS compliant payment handling • Role-based access controls for internal staff • Regular security audits and vulnerability assessments • Automated monitoring and fraud detection Despite these measures, no system is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your account.

We retain your personal data for as long as your account is active or as needed to provide services. Specifically: • Account data: retained while your account is active + 2 years after closure • Order and transaction records: retained for 7 years for accounting and legal compliance • Marketing preferences: until you unsubscribe or request deletion • Website/store content: retained until you request deletion You may request deletion of your data at any time (see Your Rights below).

Ritsbo operates a token-based consumption system for AI-powered services (such as the AI Video Generator, AI content generation, and AI blog writer). This section explains how we handle data related to your token usage. Token Account Data We Collect: • Your current token balance and monthly allowance • Token consumption history (which AI services you used and when) • Token purchase transactions and top-up history • Monthly reset and rollover records How We Use Token Data: • To accurately track and display your available token balance in your dashboard • To process AI service requests and deduct the correct number of tokens per operation • To maintain billing records for purchased token packages • To detect fraud, abuse, or automated exploitation of the token system • To analyze aggregate token usage trends to optimize AI service costs and performance Token Data Sharing: • Token purchase transactions are processed securely via Stripe — we do not store your full payment details • Token consumption data is internal to Ritsbo and is not shared with third parties except where required by law Token Data Retention: • Token balance and active consumption history: retained while your account is active • Purchased token transaction records: retained for 7 years for accounting and legal compliance • After account closure, token usage data is retained for 2 years then permanently deleted Your Rights Regarding Token Data: • You may request a full export of your token consumption and purchase history at any time • You may request deletion of token usage records after account closure (transaction records are retained for legal compliance) • To exercise these rights, email privacy@ritsbo.com Tokens have no cash value and are non-refundable. See our Terms and Conditions for full details on the AI Token System.

Depending on your location, you may have the following rights: • Access — request a copy of the personal data we hold about you • Correction — request correction of inaccurate or incomplete data • Deletion — request erasure of your personal data ("right to be forgotten") • Portability — receive your data in a portable format • Restriction — request we limit how we use your data • Objection — object to processing based on legitimate interests or for direct marketing • Withdraw Consent — withdraw consent for marketing communications at any time To exercise any of these rights, email us at privacy@ritsbo.com. We will respond within 30 days.

Ritsbo services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will: • Update the "Last Updated" date at the top of this page • Notify active users via email or in-platform notification • Post a notice on our website Continued use of Ritsbo after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: Email: privacy@ritsbo.com Website: https://www.ritsbo.com/Contact Business: Ritsbo — AI E-Commerce Platform