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Customer Policy

Refunds and Returns

Last updated: October 2026

30
Day Return Policy

No questions asked — hassle-free returns on every physical product

What You Can and Cannot Return

✅

Eligible for Return

  • •Unused & unopened items in original packaging
  • •Defective, damaged, or faulty items
  • •Wrong item received
  • •Orders returned within 30 days of delivery
❌

Not Eligible

  • •Used, worn, or opened items
  • •Items returned after the 30-day window
  • •Final sale or clearance items
  • •Digital downloads and gift cards (see below)

How to Start a Return

  1. 1
    Email support@ritsbo.com with your order number and the reason for your return.
  2. 2
    We’ll send a prepaid return shipping label within 1 business day.
  3. 3
    Pack your items securely and drop them at any carrier location.
  4. 4
    Once received and inspected, your refund is processed within 3–5 business days.

Refund Processing

  • •Refunds are issued to your original payment method within 3-5 business days of us receiving and inspecting your return.
  • •Depending on your bank, it may take a few extra days for the credit to appear on your statement.
  • •Original shipping fees are non-refundable, except where the return is due to a mistake on our end.
  • •You will get an email confirmation the moment your refund is processed.

Exchanges

  • •Want a different size or color instead of a refund? Just say so when you contact us.
  • •We’ll ship your replacement as soon as your return is scanned, so you’re not waiting around.
  • •If the exchange is due to a mistake on our end — wrong item or a defect — we cover the return shipping and send the replacement free.

Digital Products and Downloads

  • •Because digital products are delivered instantly, they are non-refundable once access is granted, except where there is a genuine error on our end.
  • •If you hit a problem — a broken download link, a missing file, or the wrong product — contact support@ritsbo.com within 7 days and we’ll make it right immediately, free of charge.
  • •Subscriptions and AI token packages are handled under their own terms and are not refundable once consumed.

Need details on delivery times and tracking? Read our Shipping and Payment policy.

Need help with a return?

Email us with your order number and we will take it from there — usually within 24 hours.

support@ritsbo.com